/* Components: StatusChips, KpiCards, CallTable, CallCard, AudioPlayer, DetailPanel, Forms */

/* ==========================================================================
   1. StatusChip (Chips Semánticos con borde e icono según Manual 1ClickVet)
   ========================================================================== */
.status-chip {
  display: inline-flex;
  align-items: center;
  gap: 0.35rem;
  padding: 0.2rem 0.6rem;
  border-radius: var(--radius-full);
  font-size: 0.74rem;
  font-weight: 600;
  letter-spacing: 0.02em;
  background: transparent;
  white-space: nowrap;
  border: 1px solid currentColor;
}

.status-chip svg {
  width: 13px;
  height: 13px;
}

/* Intenciones */
.status-chip.intent-cita {
  color: var(--tag-appointment);
  border-color: rgba(134, 194, 187, 0.4);
  background: rgba(134, 194, 187, 0.08);
}

.status-chip.intent-urgencia {
  color: var(--tag-alert);
  border-color: rgba(224, 163, 61, 0.45);
  background: rgba(224, 163, 61, 0.1);
}

.status-chip.intent-reclamo,
.status-chip.intent-queja {
  color: var(--tag-complaint);
  border-color: rgba(224, 83, 61, 0.45);
  background: rgba(224, 83, 61, 0.1);
}

.status-chip.intent-consulta,
.status-chip.intent-general {
  color: var(--tag-intent);
  border-color: rgba(184, 222, 219, 0.35);
  background: rgba(184, 222, 219, 0.07);
}

.status-chip.intent-recordatorio {
  color: var(--tag-reminder);
  border-color: rgba(224, 200, 169, 0.4);
  background: rgba(224, 200, 169, 0.08);
}

/* Estados de Resolución */
.status-chip.resuelto-si {
  color: var(--status-success);
  border-color: rgba(63, 176, 119, 0.4);
  background: rgba(63, 176, 119, 0.08);
}

.status-chip.resuelto-parcial {
  color: var(--status-warning);
  border-color: rgba(224, 163, 61, 0.4);
  background: rgba(224, 163, 61, 0.08);
}

.status-chip.resuelto-no {
  color: var(--status-error);
  border-color: rgba(224, 83, 61, 0.4);
  background: rgba(224, 83, 61, 0.08);
}

/* Sentimiento */
.status-chip.sentimiento-positivo {
  color: var(--status-success);
  border-color: rgba(63, 176, 119, 0.35);
  background: rgba(63, 176, 119, 0.06);
}

.status-chip.sentimiento-neutro {
  color: var(--text-secondary);
  border-color: var(--border-strong);
  background: rgba(199, 203, 211, 0.05);
}

.status-chip.sentimiento-frustrado,
.status-chip.sentimiento-molesto {
  color: var(--status-error);
  border-color: rgba(224, 83, 61, 0.35);
  background: rgba(224, 83, 61, 0.06);
}

/* Prioridad */
.status-chip.prioridad-alta {
  color: var(--status-error);
  border-color: rgba(224, 83, 61, 0.5);
  font-weight: 700;
}

.status-chip.prioridad-media {
  color: var(--status-warning);
  border-color: rgba(224, 163, 61, 0.4);
}

.status-chip.prioridad-baja {
  color: var(--text-muted);
  border-color: var(--border-subtle);
}

/* Estados de Proceso de Llamada */
.status-chip.proc-completed { color: var(--status-success); border-color: rgba(63, 176, 119, 0.3); }
.status-chip.proc-transcribing { color: var(--status-warning); border-color: rgba(224, 163, 61, 0.3); }
.status-chip.proc-analyzing { color: var(--status-info); border-color: rgba(74, 147, 194, 0.3); }
.status-chip.proc-error { color: var(--status-error); border-color: rgba(224, 83, 61, 0.3); }

/* Dirección de Llamada (Entrante / Saliente / Perdida) */
.direction-chip {
  display: inline-flex;
  align-items: center;
  gap: 0.3rem;
  padding: 0.18rem 0.55rem;
  border-radius: var(--radius-full);
  font-size: 0.72rem;
  font-weight: 600;
  letter-spacing: 0.02em;
  white-space: nowrap;
  border: 1px solid currentColor;
}

.direction-chip svg {
  width: 12px;
  height: 12px;
  flex-shrink: 0;
}

.direction-chip.inbound {
  color: var(--dir-inbound);
  border-color: rgba(63, 176, 119, 0.4);
  background: rgba(63, 176, 119, 0.08);
}

.direction-chip.outbound {
  color: var(--dir-outbound);
  border-color: rgba(74, 147, 194, 0.4);
  background: rgba(74, 147, 194, 0.08);
}

.direction-chip.missed {
  color: var(--dir-missed);
  border-color: rgba(224, 83, 61, 0.45);
  background: rgba(224, 83, 61, 0.1);
}

/* ==========================================================================
   2. KPI Cards (Mini Resumen Superior Compacto)
   ========================================================================== */
.kpi-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(185px, 1fr));
  gap: 0.85rem;
  margin-bottom: 1.15rem;
}

.kpi-card {
  background: var(--bg-surface);
  border: 1px solid var(--border-subtle);
  border-radius: var(--radius-md);
  padding: 0.75rem 1rem;
  position: relative;
  overflow: hidden;
  transition: transform var(--transition-fast), border-color var(--transition-fast), box-shadow var(--transition-fast);
}

.kpi-card:hover {
  transform: translateY(-2px);
  border-color: var(--border-strong);
  box-shadow: var(--shadow-md);
}

.kpi-card::before {
  content: '';
  position: absolute;
  top: 0;
  left: 0;
  width: 4px;
  height: 100%;
  background: var(--accent-primary);
}

.kpi-card.alert::before { background: var(--status-error); }
.kpi-card.warning::before { background: var(--status-warning); }
.kpi-card.info::before { background: var(--accent-teal); }

.kpi-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  margin-bottom: 0.4rem;
}

.kpi-title {
  font-size: 0.72rem;
  font-weight: 600;
  color: var(--text-muted);
  text-transform: uppercase;
  letter-spacing: 0.04em;
}

.kpi-icon-wrapper {
  width: 26px;
  height: 26px;
  border-radius: var(--radius-sm);
  display: flex;
  align-items: center;
  justify-content: center;
  background: var(--bg-surface-2);
  color: var(--accent-teal);
}

.kpi-card.alert .kpi-icon-wrapper { color: var(--status-error); background: rgba(224, 83, 61, 0.12); }
.kpi-card.warning .kpi-icon-wrapper { color: var(--status-warning); background: rgba(224, 163, 61, 0.12); }

.kpi-value {
  font-size: 1.45rem;
  font-weight: 700;
  color: var(--text-primary);
  line-height: 1.1;
  font-variant-numeric: tabular-nums;
  margin-bottom: 0.2rem;
}

.kpi-subtext {
  font-size: 0.72rem;
  color: var(--text-secondary);
  display: flex;
  align-items: center;
  gap: 0.35rem;
}

/* ==========================================================================
   3. Barra de Herramientas y Filtros
   ========================================================================== */
.toolbar-container {
  background: var(--bg-surface);
  border: 1px solid var(--border-subtle);
  border-radius: var(--radius-lg);
  padding: 1rem 1.25rem;
  margin-bottom: 1.5rem;
  display: flex;
  flex-direction: column;
  gap: 0.85rem;
}

.toolbar-main-row {
  display: flex;
  align-items: center;
  justify-content: space-between;
  flex-wrap: wrap;
  gap: 1rem;
}

.toolbar-title-group {
  display: flex;
  align-items: center;
  gap: 0.75rem;
}

.toolbar-title {
  font-size: 1.15rem;
  font-weight: 700;
  color: var(--text-primary);
}

.toolbar-count-badge {
  font-size: 0.78rem;
  color: var(--text-muted);
  background: var(--bg-surface-2);
  padding: 0.2rem 0.6rem;
  border-radius: var(--radius-full);
  border: 1px solid var(--border-subtle);
}

.toolbar-actions {
  display: flex;
  align-items: center;
  gap: 0.75rem;
}

.filter-pills-row {
  display: flex;
  align-items: center;
  flex-wrap: wrap;
  gap: 0.65rem;
  padding-top: 0.75rem;
  border-top: 1px solid var(--border-subtle);
}

.filter-select {
  background: var(--bg-surface-2);
  color: var(--text-primary);
  border: 1px solid var(--border-subtle);
  border-radius: var(--radius-md);
  padding: 0.4rem 0.8rem;
  font-size: 0.82rem;
  cursor: pointer;
  transition: border-color var(--transition-fast);
}

.filter-select:focus {
  outline: none;
  border-color: var(--accent-primary);
}

.btn-pill {
  font-size: 0.78rem;
  font-weight: 600;
  padding: 0.35rem 0.75rem;
  border-radius: var(--radius-full);
  background: var(--bg-surface-2);
  color: var(--text-secondary);
  border: 1px solid var(--border-subtle);
  display: inline-flex;
  align-items: center;
  gap: 0.4rem;
}

.btn-pill:hover {
  background: var(--bg-surface-3);
  color: var(--text-primary);
}

.btn-pill.active {
  background: rgba(66, 130, 113, 0.2);
  border-color: var(--brand-secondary);
  color: var(--accent-on-dark);
}

.btn-clear-filters {
  font-size: 0.78rem;
  color: var(--text-muted);
  text-decoration: underline;
  margin-left: auto;
  cursor: pointer;
  padding: 0.2rem 0.5rem;
}

.btn-clear-filters:hover {
  color: var(--status-error);
}

/* Botones Principales */
.btn-primary {
  background: var(--accent-primary);
  color: var(--brand-surface);
  padding: 0.55rem 1.15rem;
  border-radius: var(--radius-md);
  font-weight: 600;
  font-size: 0.88rem;
  display: inline-flex;
  align-items: center;
  gap: 0.5rem;
  transition: all var(--transition-fast);
}

.btn-primary:hover {
  background: var(--accent-primary-hover);
  box-shadow: 0 2px 8px rgba(66, 130, 113, 0.4);
}

.btn-secondary {
  background: var(--bg-surface-2);
  color: var(--text-primary);
  border: 1px solid var(--border-strong);
  padding: 0.5rem 1rem;
  border-radius: var(--radius-md);
  font-weight: 500;
  font-size: 0.85rem;
  display: inline-flex;
  align-items: center;
  gap: 0.45rem;
}

.btn-secondary:hover {
  background: var(--bg-surface-3);
  border-color: var(--text-muted);
}

/* ==========================================================================
   4. Tabla de Llamadas (CallTable Desktop)
   ========================================================================== */
.table-wrapper {
  background: var(--bg-surface);
  border: 1px solid var(--border-subtle);
  border-radius: var(--radius-lg);
  overflow: hidden;
  box-shadow: var(--shadow-sm);
}

.call-table {
  width: 100%;
  border-collapse: collapse;
  text-align: left;
  font-size: 0.82rem;
}

.call-table th {
  background: var(--bg-surface-3);
  color: var(--text-muted);
  font-weight: 600;
  font-size: 0.7rem;
  text-transform: uppercase;
  letter-spacing: 0.05em;
  padding: 0.55rem 0.75rem;
  border-bottom: 1px solid var(--border-subtle);
  white-space: nowrap;
}

.call-table th.sortable {
  cursor: pointer;
  user-select: none;
}

.call-table th.sortable:hover {
  color: var(--text-primary);
}

.call-table td {
  padding: 0.5rem 0.65rem;
  border-bottom: 1px solid var(--border-subtle);
  color: var(--text-secondary);
  vertical-align: middle;
}

.call-row {
  cursor: pointer;
  transition: background-color var(--transition-fast);
}

.call-row:hover {
  background: var(--bg-surface-2);
}

.call-row.is-active {
  background: rgba(66, 130, 113, 0.12);
  border-left: 3px solid var(--brand-secondary);
}

.call-row:last-child td {
  border-bottom: none;
}

.col-date {
  font-weight: 600;
  color: var(--text-primary);
  white-space: nowrap;
  font-variant-numeric: tabular-nums;
  font-size: 0.8rem;
}

.col-date-time {
  font-size: 0.7rem;
  color: var(--text-muted);
  display: block;
}

.col-client {
  display: flex;
  flex-direction: column;
}

.col-client-name {
  font-weight: 600;
  color: var(--text-primary);
  font-size: 0.82rem;
}

.col-client-phone {
  font-size: 0.72rem;
  color: var(--text-muted);
  font-variant-numeric: tabular-nums;
}

.col-summary {
  max-width: 260px;
  font-size: 0.78rem;
  color: var(--text-secondary);
  line-height: 1.3;
  display: -webkit-box;
  -webkit-line-clamp: 2;
  -webkit-box-orient: vertical;
  overflow: hidden;
}

.col-duration {
  font-size: 0.76rem;
  color: var(--text-muted);
  white-space: nowrap;
  font-variant-numeric: tabular-nums;
}

/* ==========================================================================
   5. Tarjetas de Llamada para Móvil / Tablet (CallCard)
   ========================================================================== */
.card-list-view {
  display: flex;
  flex-direction: column;
  gap: 0.9rem;
}

.call-card {
  background: var(--bg-surface);
  border: 1px solid var(--border-subtle);
  border-radius: var(--radius-md);
  padding: 1rem 1.15rem;
  cursor: pointer;
  transition: all var(--transition-fast);
  position: relative;
}

.call-card:hover {
  border-color: var(--border-strong);
  background: var(--bg-surface-2);
  transform: translateY(-1px);
}

.call-card.is-active {
  border-color: var(--brand-secondary);
  background: rgba(66, 130, 113, 0.08);
}

.card-top-row {
  display: flex;
  align-items: center;
  justify-content: space-between;
  margin-bottom: 0.55rem;
}

.card-client-title {
  font-size: 0.95rem;
  font-weight: 700;
  color: var(--text-primary);
}

.card-meta-row {
  display: flex;
  align-items: center;
  gap: 0.65rem;
  font-size: 0.78rem;
  color: var(--text-muted);
  margin-bottom: 0.65rem;
  flex-wrap: wrap;
}

.card-summary-text {
  font-size: 0.84rem;
  color: var(--text-secondary);
  line-height: 1.4;
  margin-bottom: 0.75rem;
}

.card-chips-row {
  display: flex;
  align-items: center;
  flex-wrap: wrap;
  gap: 0.45rem;
}

/* ==========================================================================
   6. Reproductor de Audio (AudioPlayer)
   ========================================================================== */
.audio-player-card {
  background: var(--bg-surface-2);
  border: 1px solid var(--border-subtle);
  border-radius: var(--radius-md);
  padding: 0.85rem 1rem;
  margin-bottom: 1.25rem;
  display: flex;
  flex-direction: column;
  gap: 0.65rem;
}

.player-main-controls {
  display: flex;
  align-items: center;
  gap: 0.85rem;
}

.btn-play-pause {
  width: 40px;
  height: 40px;
  border-radius: 50%;
  background: var(--brand-primary);
  color: var(--brand-surface);
  display: flex;
  align-items: center;
  justify-content: center;
  flex-shrink: 0;
  transition: all var(--transition-fast);
  border: 1px solid var(--brand-secondary);
}

.btn-play-pause:hover {
  background: var(--brand-secondary);
  transform: scale(1.05);
}

.player-progress-area {
  flex: 1;
  display: flex;
  flex-direction: column;
  gap: 0.25rem;
}

.progress-bar-container {
  width: 100%;
  height: 6px;
  background: var(--bg-surface-3);
  border-radius: var(--radius-full);
  position: relative;
  cursor: pointer;
  overflow: hidden;
}

.progress-fill {
  height: 100%;
  background: linear-gradient(90deg, var(--brand-secondary), var(--accent-teal));
  border-radius: var(--radius-full);
  width: 0%;
  transition: width 0.1s linear;
}

.player-time-labels {
  display: flex;
  justify-content: space-between;
  font-size: 0.72rem;
  color: var(--text-muted);
  font-variant-numeric: tabular-nums;
}

.player-speed-pill {
  font-size: 0.74rem;
  font-weight: 600;
  color: var(--text-secondary);
  background: var(--bg-surface-3);
  border: 1px solid var(--border-subtle);
  border-radius: var(--radius-sm);
  padding: 0.25rem 0.5rem;
  cursor: pointer;
}

.player-speed-pill:hover {
  color: var(--text-primary);
  border-color: var(--border-strong);
}

/* ==========================================================================
   7. Transcripción con Hablantes (TranscriptView)
   ========================================================================== */
.transcript-list {
  display: flex;
  flex-direction: column;
  gap: 0.85rem;
  max-height: 380px;
  overflow-y: auto;
  padding-right: 0.4rem;
}

.transcript-segment {
  padding: 0.75rem 0.95rem;
  border-radius: var(--radius-md);
  border: 1px solid var(--border-subtle);
  background: var(--bg-surface-2);
  transition: all var(--transition-fast);
  cursor: pointer;
  position: relative;
}

.transcript-segment:hover {
  border-color: var(--border-strong);
  background: var(--bg-surface-3);
}

.transcript-segment.active-audio-segment {
  border-color: var(--accent-teal);
  background: rgba(134, 194, 187, 0.08);
  box-shadow: 0 0 10px rgba(134, 194, 187, 0.15);
}

.transcript-segment.speaker-client {
  border-left: 3px solid var(--accent-teal);
}

.transcript-segment.speaker-employee {
  border-left: 3px solid var(--brand-secondary);
}

.segment-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  margin-bottom: 0.35rem;
}

.segment-speaker-badge {
  font-size: 0.72rem;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.04em;
  display: flex;
  align-items: center;
  gap: 0.35rem;
}

.speaker-client .segment-speaker-badge { color: var(--accent-teal); }
.speaker-employee .segment-speaker-badge { color: var(--accent-on-dark); }

.segment-time {
  font-size: 0.72rem;
  color: var(--text-muted);
  font-variant-numeric: tabular-nums;
}

.segment-text {
  font-size: 0.86rem;
  color: var(--text-primary);
  line-height: 1.45;
}

/* ==========================================================================
   8. Detalle de Llamada - Secciones y Acordeones
   ========================================================================== */
.drawer-header {
  padding: 1.25rem 1.5rem;
  border-bottom: 1px solid var(--border-subtle);
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  background: var(--bg-surface-3);
}

.drawer-body {
  padding: 1.5rem;
  overflow-y: auto;
  flex: 1;
  display: flex;
  flex-direction: column;
  gap: 1.35rem;
}

.btn-close-drawer {
  width: 32px;
  height: 32px;
  border-radius: var(--radius-md);
  color: var(--text-muted);
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 1.25rem;
}

.btn-close-drawer:hover {
  background: var(--bg-surface-2);
  color: var(--text-primary);
}

.section-box {
  background: var(--bg-surface-2);
  border: 1px solid var(--border-subtle);
  border-radius: var(--radius-md);
  padding: 1.15rem;
}

.section-title {
  font-size: 0.88rem;
  font-weight: 700;
  color: var(--text-primary);
  margin-bottom: 0.85rem;
  display: flex;
  align-items: center;
  gap: 0.5rem;
}

.data-field-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(170px, 1fr));
  gap: 0.85rem;
}

.data-field {
  display: flex;
  flex-direction: column;
  gap: 0.15rem;
}

.data-label {
  font-size: 0.72rem;
  color: var(--text-muted);
  font-weight: 600;
  text-transform: uppercase;
  letter-spacing: 0.03em;
}

.data-val {
  font-size: 0.86rem;
  color: var(--text-primary);
  font-weight: 500;
}

/* Agent Output Cards */
.agent-card {
  background: var(--bg-surface);
  border: 1px solid var(--border-subtle);
  border-radius: var(--radius-md);
  padding: 0.95rem 1.15rem;
  margin-bottom: 0.75rem;
}

.agent-card-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  margin-bottom: 0.55rem;
}

.agent-name {
  font-size: 0.82rem;
  font-weight: 700;
  color: var(--accent-on-dark);
}

.agent-model-tag {
  font-size: 0.7rem;
  font-family: var(--font-mono);
  color: var(--text-muted);
  background: var(--bg-surface-2);
  padding: 0.15rem 0.45rem;
  border-radius: var(--radius-sm);
}

/* Empty, Loading and Error States */
.empty-state, .loading-state, .error-state {
  display: flex;
  flex-direction: column;
  align-items: center;
  justify-content: center;
  padding: 3.5rem 1.5rem;
  text-align: center;
}

.empty-state-icon {
  width: 54px;
  height: 54px;
  border-radius: 50%;
  background: var(--bg-surface-2);
  display: flex;
  align-items: center;
  justify-content: center;
  color: var(--text-muted);
  margin-bottom: 1rem;
}

.empty-state-title {
  font-size: 1.05rem;
  font-weight: 700;
  color: var(--text-primary);
  margin-bottom: 0.4rem;
}

.empty-state-desc {
  font-size: 0.86rem;
  color: var(--text-muted);
  max-width: 360px;
}